Posted on by admin

Managed IT Services: Finding A Compatible IT Provider for Your Business

As you are interviewing providers to provide your business with managed IT services it is crucial that you know what you need and exactly what services you are looking for.  Below we will provide you with some tips you should keep in mind while you are interviewing companies to become your new managed IT services.

In business, no matter if you are growing or happy where you are currently at, your IT infrastructure is crucial.  Many small business owners try to manage their IT services without hiring an outside source.  However, as they grow, they find that their IT service needs become more than they can manage on their own.  This is where companies such as Creative Programs and Systems, CPS, can help.  Managed IT services leverage the use of technology to increase efficiency throughout your organization.

Managed IT providers, MSP, is a company that is an outsourced provider of set IT tasks for your business.   Many MSP providers are seen as your company’s “internal” IT team as most are available to provide services to you 24/7, after business hours may be considered emergency only.  A major benefit of MSP providers is that they become part of your company without the overhead and extra staff.

Important Features of Your Managed Services Provider

IT Support When You Need It – 24/7/365

One detail that many IT service contracts include is availability.  Although most MSP providers offer services round the clock it is common that services provided outside of what is agreed upon as normal business hours is done at an additional premium.  The point being that they are available when you need them.  Catastrophes don’t always occur during “regular” business hours.  It is important that even though your IT company isn’t open 24/7/365, they are available when and if you need them.

Backups and Data Recovery

It is crucial that your service provider has in place specific procedures for backups and data recovery.   Most companies don’t know the benefits of an IT provider until an actual catastrophe occurs.  When a data failure occurs, and you are required to restore your company information based on the backups that are in place is probably not the time to learn the company you hired is subpar.

Maintenance and Preemptive Support

Not only is the purpose of hiring an MSP about having support when a problem occurs, it is about being proactive and preventing issues before they occur.  IT support providers need to be able to not only monitor the existing IT infrastructure they should also derail potential problems before they occur.

Hire an MSP Provider That Understands Your Company

Every business is unique and therefore needs special attention paid to their unique needs.  Find a provider that wants to learn about your company in detail.  In order to provide your business with a successful IT solution and suggest strategies to grow your company they must understand your companies wants and needs.

Creative Programs and Systems, CPS, is an all-inclusive IT solutions company offering a variety of services including: managed IT services, IT consulting, residential computer services, custom programming, website design, iphone & android app development, and more.  More information can be found at https://cpsmi.com.

 

Posted on by admin

Outsourcing IT Services Through a Managed IT Provider

There are a number of ways in which business of all sizes receive IT support.  From in house IT techs, on call IT professionals, and managed IT providers, specialists exist in a number of capacities to ensure that the IT needs of your business, no matter how large or small your company is, are met.  Many companies are switching to managed it services simply because it is one less thing on their plate to manage.

In order to choose an IT infrastructure for your business it is important to evaluate your current needs and future growth.  Although the services of managed IT professionals allow you to take a hands-off approach it may include more services than you actually need.  In this installment we will take a look into the general overview of managed IT plans.  It is important to note that different companies offer different services, so it is crucial that you find an IT plan and company that would fit your needs without having to pay for services you do not require.

Vital Elements of Managed IT Contracts

Security

Security within your organization is important for a number of reasons and it truly the first area of concern for many business owners.  It is crucial that company and client data is kept secure.  A breach in data security not only costs companies millions of dollars to clean up from it puts critical data in jeopardy.  Managed IT service providers must have a detailed outline on how they will secure your specific IT systems.  Look for areas including intrusion detection and prevention, encryption, and firewalls to be addressed as well as how the services will be carried out.

Infrastructure

The infrastructure of your organization must be well cared for in order for your company to thrive and grow.  No matter what size your company is the basics still apply, to run efficiently everything you need must be able to be performed on your systems network.  This means that your managed IT service contract must include server & storage maintenance, network administration, backups, and basic services to issues arising within the network.  You must work with your IT provider to develop a list of current and future IT services that are required for you business to continue to thrive.

Service and Support

The service and support of IT technicians can occur in a number of manners include over the phone, remotely, and in person.  Does your company require 24/7 support to operate?  If this is the case and your business will be dead in the water without 24/7 support, you will want to find an IT company that offers a managed IT service contract that supports your company no matter the time a day or day of the week.  This type of support will come at a premium.  Many IT companies support normal business hours and make accommodations for emergency support when needed.  Support outside of normal operation times may require an additional fee above and beyond your monthly managed IT support.

Monitoring your Network

Monitoring your network is critical to successfully managing your IT services.  An interruption within the network will mean downtime for your company.  Managed IT services monitor every aspect of the network from in house, remote users, mobile devices, and virtual machines. Monitoring services should also include intrusion prevention and detection, firewall configurations, and 24/7 monitoring.

Data Backup and Disaster Recovery

Having a complete backup of your data is crucial.  If disaster strikes it is important to know that the data that keeps your company up and running is accessible and up to date.  Does the company provide on site backup, cloud backup, or is a private source used to backup crucial company data?  Not only should you know where to look for important company backups it is important to have access to this information when you need it.  Your managed IT support provider should also include a detailed disaster recovery plan when addressing backup needs.  It is essential that this information is readily available to prevent any downtime if your company should encounter an unexpected issue.

There are many aspects to managed IT plans.  This installment provides basics to expect when looking into providers of managed IT service plans.  Further questions should be asked to help you determine if these services are right for your company.  When interviewing IT specialists and different service plans available it is important to note exactly what is and isn’t covered in different managed IT plans.  Communication is the key element when it comes to a successful IT solution for your company.

Creative Programs and Systems, CPS, is an all-inclusive IT solutions company offering a variety of services including: managed IT services, IT consulting, residential computer services, custom programming, website design, iphone & android app development, and more.  More information can be found at https://cpsmi.com.

 

 

Posted on by admin

5 Ways Managed IT Services Benefit Your Company

All businesses need proactive support to identify and manage IT issues before they occur and regardless of the business niche or size, companies can benefit from outsourcing a skilled managed IT services provider to handle issues with their IT infrastructure. In essence, a managed IT service or IT consulting firm allows a business to offload its IT operation.  The IT company assumes the ongoing responsibility for 24-hour monitoring, managing, and problem resolution for the IT systems and network within the company.

Businesses that need to compete effectively and remain relevant require technology to operate efficiently in this increasingly complex IT environment.  A business operating with a managed IT service focuses on the prevention of critical networking devices fail issues before they disrupt employees, management as well as clients. It is quite clear that a company will notice a significant improvement in their operations when they have a well-maintained and proactive IT services, network monitoring, and system optimization.

  • Unlimited Access

It is frustrating to suddenly have a systems issue in the middle of a busy day and even more frustrating if you are unable to access the support you need in a timely manner. Managed IT services provide network monitoring 24 hours per day and clients also have immediate access to the latest technology and innovative business grade solutions that maximize uptime and profitability such as remote monitoring and management (RMM), cloud computing, as well as backup and disaster recovery and, commercial IT services.

  • Reduced Operating Cost

Outsourcing the services of an IT computing consulting firm enables companies to hire highly skilled consultants as opposed to hiring, training and retaining a new worker, which can be costly. It lowers salary, marketing, training costs, and gives a business the flexibility to scale rapidly or slow down their operations as needed.

  • Enhance Security

There is a growing need for businesses to protect confidential information of their company and that of their clients from headline-grabbing stories we’ve all heard about such as security breaches, information theft, or software bugs. It’s the responsibility of a managed IT services provider to be aware of such risks and apply the appropriate data and compliance protection procedures that ensure a business doesn’t fall victim to security threats.

  • Disaster Recovery Services

Having an IT disaster recovery plan in place is a critical requirement for any business to prepare itself in the event of any hardware failure, natural disasters, cyber-attacks, human error, data loss. Managed IT services cover all the bases by taking into account the complete spectrum of potential interruptions and use advanced approaches and solutions to guarantee IT systems resilience, uptime, availability, and disaster recovery.

  • Minimize Downtime

Downtime is not only wasted time and resources, but it also hurts a business financially and its credibility. A managed IT services provider can identify and fix a potential problem before they occur, which in turn, reduces downtime significantly, increases productivity and limits unnecessary business expenses.

Learn more about Creative Programs and Systems, CPS, and the IT solutions they provide including IT consulting, computer consulting, network consulting, networking, server installation, IT disaster recovery, computer repair, virus removal, malware removal, computer tune ups, data backup systems, computer troubleshooting, structured cabling, low voltage wiring, website design, graphic design, logo design, website hosting, search engine placement, iphone app programming, android app programming, and custom programming at www.cpsmi.com.  To contact one of our IT experts, call 810.224.5252 today or via email at info@cpsmi.com.